Assessment Guide Support
If you are experiencing issues with the digital assessment guide or require further clarification on your risk profile categorization, please review our Assessment Guide resources before submitting a ticket.
Clarity is the standard, not the exception.
Whether you are navigating our scientific framework for the first time or require technical support with the self-assessment guide, our Canberra-based team provides direct, human-led assistance.
Direct Channels
Electronic Mail
Available Hours
Mon-Fri: 9:00 - 18:00
For urgent inquiries regarding investment psychological profiles or our verification standards, please use the direct telephone line during local business hours.
Technical Guidance Request
Our support team assists with specific questions regarding the assessment guide implementation, data privacy, and the psychological frameworks used in our methodology.
- 01 Clarification on the Self-Assessment Guide results and scoring.
- 02 Questions about our verification standards and scientific framework.
- 03 Business service inquiries for institutional educational licensing.
Support Documentation & Resources
Methodology Inquiries
Academic and professional inquiries regarding the psychometric data and scientific frameworks used in our risk educación programs are prioritized. Details on our Verification Standards.
Explore the Framework.
Rather than waiting for a response, many users find immediate answers regarding their investment psychological profiles in our comprehensive literacy sections.